Privacy Policy

Privacy Policy

Last Updated: July 28, 2026

At π’π’π’šπ’—π’†π’“π’‚π’†β„’, we respect your privacy and are committed to protecting the personal information you provide when shopping with us.

This Privacy Policy explains how "SOUL SISTER'S KITCHEN" LLC (β€œwe,” β€œus,” or β€œour”) collects, uses, stores, and protects your personal information when you visit our website, browse our products, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth shopping experience and properly process your orders, we may collect different types of information.

Information You Provide Directly

When you interact with π’π’π’šπ’—π’†π’“π’‚π’†β„’, you may provide information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Payment details
  • Order history
  • Customer service communications

This information is collected when you:

βœ” Purchase products
βœ” Contact our support team
βœ” Subscribe to marketing emails
βœ” Create an account or interact with our website

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website interaction data
  • Pages viewed
  • Cookies and similar tracking technologies

This information helps us improve website performance and create a better shopping experience.

2. How We Use Your Information

We use collected information for purposes including:

Order Processing & Customer Service

To:

  • Process and complete purchases
  • Confirm orders
  • Provide shipping updates
  • Respond to customer requests
  • Handle returns or refunds

Website Improvement

We may use information to:

  • Improve website functionality
  • Understand customer preferences
  • Enhance product selections
  • Improve overall shopping experience

Marketing Communications

With your permission, we may send:

  • New product announcements
  • Special promotions
  • Exclusive offers
  • Brand updates

You may unsubscribe from promotional emails at any time.

Security & Fraud Prevention

We use information to:

  • Verify transactions
  • Prevent fraudulent activity
  • Protect customers and our business
  • Maintain website security

3. Protecting Your Personal Information

We take reasonable measures to safeguard your personal information.

Our security practices include:

πŸ”’ Secure payment processing technology
πŸ”’ Encrypted transmission of sensitive information
πŸ”’ Restricted access to customer data

Payment information is processed through trusted third-party payment providers.

π’π’π’šπ’—π’†π’“π’‚π’†β„’ does not store complete credit card numbers on our servers.

4. Sharing Information With Third Parties

We do not sell, rent, or trade your personal information for independent third-party marketing purposes.

However, we may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Order fulfillment partners
  • Website hosting providers
  • Customer service platforms

These providers only receive information necessary to perform their services.

5. Advertising & Analytics Partners

To improve advertising performance and understand customer interactions, we may use third-party technologies such as cookies, pixels, and analytics tools.

These partners may collect information about your activity on our website and other websites.

Our service providers may include:

Meta Platforms (Facebook / Instagram)

Privacy Policy:
https://www.facebook.com/privacy/policy

Google

Privacy Policy:
https://policies.google.com/privacy

Shopify

Privacy Policy:
https://www.shopify.com/legal/privacy

These companies manage collected information according to their own privacy policies.

You may adjust advertising preferences through their available privacy settings.

6. Cookies Policy

Like most online stores, π’π’π’šπ’—π’†π’“π’‚π’†β„’ uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites remember information and improve functionality.

We use cookies for:

Essential Cookies

Used for basic website functions, including:

  • Shopping cart operation
  • Checkout processing
  • Account features

Performance Cookies

Used to understand:

  • Website traffic
  • Customer behavior
  • Website improvements

Marketing Cookies

Used to provide more relevant advertisements and measure advertising effectiveness.

You can manage or disable cookies through your browser settings. However, some website features may not work properly without cookies.

For more information about Shopify cookies:

https://www.shopify.com/legal/cookies

7. Third-Party Websites

Our website may contain links to external websites or services.

Please note:

  • Third-party websites operate independently
  • Their privacy practices may differ from ours
  • We are not responsible for their content or privacy policies

We recommend reviewing the privacy policies of any third-party websites you visit.

8. California Privacy Rights (CalOPPA)

For California residents, we provide transparency regarding personal information practices.

You have the right to:

  • Understand what personal information we collect
  • Request corrections to inaccurate information
  • Request information about how your data is used
  • Contact us regarding privacy concerns

This Privacy Policy is publicly available through a visible link on our website.

9. Children’s Privacy

π’π’π’šπ’—π’†π’“π’‚π’†β„’ does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us immediately.

Upon verification, we will take appropriate steps to remove such information.

10. Data Security & Breach Notification

We maintain reasonable safeguards designed to protect your personal information.

In the unlikely event of a security incident affecting your information, we will take appropriate steps, which may include:

  • Investigating the issue
  • Taking corrective actions
  • Providing notifications when required by applicable law

11. Email Marketing Compliance

If you choose to receive promotional emails from us:

  • We will clearly identify promotional communications
  • We will not use misleading subject lines
  • You may unsubscribe at any time
  • Opt-out requests will be processed promptly

Order-related emails, such as confirmations and shipping updates, may still be sent as necessary.

12. Your Privacy Choices

You may contact us if you would like to:

  • Update your personal information
  • Request information about your data
  • Ask questions about privacy practices
  • Request assistance with privacy-related concerns

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

π’π’π’šπ’—π’†π’“π’‚π’†β„’ Customer Support

πŸ“§ Email:
service@olyverae.com

Company:
"SOUL SISTER'S KITCHEN" LLC

Registration Number:
4528338

Business Address:
1259 AVONDALE AVE.
TOLEDO, OH 43607
United States

Thank you for trusting π’π’π’šπ’—π’†π’“π’‚π’†β„’.

We are committed to protecting your privacy while providing a safe, simple, and enjoyable shopping experience for your kitchen and home.