Shipping Policy

At 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™, we believe bringing better products into your home should be a simple and enjoyable experience.

From the moment you place your order to the moment your package arrives at your doorstep, we are committed to making every step clear, reliable, and convenient.

This Shipping Policy explains how we prepare, process, and deliver your order.

---

Our Shipping Commitment

At 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™, we create kitchen essentials designed to make everyday routines easier.

To provide customers with quality products at accessible prices, we work with trusted fulfillment partners and carefully selected suppliers.

This approach allows us to:

✔ Provide thoughtfully designed kitchen solutions
✔ Maintain competitive pricing without unnecessary retail costs
✔ Improve efficiency throughout our supply chain
✔ Deliver products directly to customers worldwide

We appreciate your understanding as we work to provide a smarter and more efficient shopping experience.

---

1. Order Processing & Shipping Costs

Every order placed with 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™ goes through careful preparation before shipment.

Order Processing Time:

Please allow:

2–4 business days

for order verification, quality inspection, packaging, and shipment preparation.

During high-demand periods, such as holidays or promotional events, processing may require additional time.

Shipping Fee:

We offer a simple shipping structure:

Standard Shipping Fee: $5.99

Shipping costs will be calculated and displayed during checkout before completing your purchase.

---

2. Estimated Delivery Schedule

Delivery times may vary depending on your location, carrier availability, and seasonal shipping conditions.

Estimated delivery windows:

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays may occur due to carrier operations, weather conditions, holidays, or customs processing.

---

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

Please keep in mind:

✔ Tracking information may require 1–3 business days to update after shipment
✔ Some packages may show limited movement while traveling between carrier facilities
✔ Your order remains safely in transit during this period

If you have any concerns about your shipment, our support team is always available to assist.

---

4. International Shipping, Customs & Taxes

For international shipments, orders may be shipped under DDU (Delivered Duty Unpaid) terms.

This means:

• Any applicable customs fees, import duties, or local taxes are the responsibility of the customer
• Customs regulations vary depending on each destination country
• Delivery delays caused by customs inspections are outside of our control

Most standard kitchen and household products typically pass through customs smoothly, but requirements may differ by location.

---

5. Address Changes & Order Cancellation

We understand that changes can happen.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

📧 Email:
service@olyverae.com

Requests must be submitted within:

12 hours after order placement

Once your order has entered fulfillment or shipping preparation, we may no longer be able to make changes.

---

6. Missing, Lost, or Damaged Packages

Your satisfaction is important to us.

Damaged Items

If your package arrives damaged, please contact our support team within:

72 hours of delivery

Please include:

✔ Photos of the damaged item
✔ Your order number
✔ A brief description of the issue

After review, we will arrange an appropriate solution, including replacement support when applicable.

---

Lost Packages

If your tracking information confirms that your package has been lost during transportation, please contact us.

After verification with the carrier, we will work with you to resolve the issue and provide further assistance.

---

7. Customer Support

If you have any questions regarding your shipment, our team is here to help.

𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™ Customer Care

📧 Email:
service@olyverae.com

🏢 Company:
"SOUL SISTER'S KITCHEN" LLC

📍 Address:
1259 AVONDALE AVE.
TOLEDO, OH 43607
United States

---

Thank you for choosing 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™.

We are honored to be part of your kitchen and your everyday moments — delivering thoughtful products designed to make home life simpler, warmer, and more enjoyable.