Return & Refund Policy
At 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™, your satisfaction is one of our top priorities.
We want you to feel confident when choosing products for your kitchen and home. If your purchase does not meet your expectations, our Return & Refund Policy explains the process for requesting a return, replacement, or refund.
Please review the guidelines below before submitting your request.
1. Return Period & Eligibility
We offer a 30-day return window.
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must:
✔ Be unused and in its original condition
✔ Include original packaging and accessories
✔ Not show signs of damage, wear, or misuse
✔ Include valid proof of purchase or order information
Items that do not meet these conditions may not be eligible for return.
2. How To Request A Return
To begin the return process, please contact our customer support team:
📧 Email:
service@olyverae.com
Please include:
- Order number
- Customer name
- Reason for the return
- Photos or additional details (if applicable)
After reviewing your request, our team will provide return instructions if your request is approved.
⚠️ Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect our products before shipment, but we understand that unexpected issues may happen.
If your order arrives:
✔ Damaged
✔ Defective
✔ Missing parts
✔ Different from what you ordered
Please contact us as soon as possible after delivery.
Our team will review the situation and provide the best available solution, including replacement assistance when applicable.
4. Items Not Eligible For Return
For safety, hygiene, and product protection reasons, certain items may not qualify for returns, including:
• Products that have been used or damaged after delivery
• Personalized or customized items
• Items without original packaging
• Clearance or final-sale products
• Gift cards
• Shipping fees paid during checkout
If you are unsure whether your item qualifies, please contact us before submitting your return request.
5. Exchanges
If you received the wrong product or need a replacement, we are happy to help.
For the fastest solution, we recommend:
- Request a return for the original item
- Once approved, place a new order for the replacement product
This allows you to receive your preferred item as quickly as possible.
6. European Union Customers – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your purchase within 14 days after receiving your order.
To qualify:
✔ The product must remain unused
✔ The item must be returned in original packaging
✔ Proof of purchase must be provided
This right applies separately from our standard 30-day return policy.
7. Refund Process
Once your returned item has been received and inspected, we will notify you regarding your refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us at:
8. Return Shipping Information
Before sending any item back, please contact our support team to receive return instructions.
Return shipments sent without prior approval may not be processed.
Return Address:
"SOUL SISTER'S KITCHEN" LLC
1259 AVONDALE AVE.
TOLEDO, OH 43607
United States
Customer Support
If you have any questions about returns, refunds, or your order, our team is here to assist you.
📧 Email:
service@olyverae.com
Thank you for choosing 𝒐𝒍𝒚𝒗𝒆𝒓𝒂𝒆™.
We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable — from your first order to everyday moments in your kitchen.